{"id":1591,"date":"2025-10-01T00:02:32","date_gmt":"2025-10-01T00:02:32","guid":{"rendered":"https:\/\/fisinter.mx\/?page_id=1591"},"modified":"2025-12-10T19:55:47","modified_gmt":"2025-12-10T19:55:47","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/fisinter.mx\/index.php\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1591\" class=\"elementor elementor-1591\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3747f9 e-con-full e-flex e-con e-parent\" data-id=\"b3747f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0930cdd elementor-widget elementor-widget-spacer\" data-id=\"0930cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e14575 e-flex e-con-boxed e-con e-parent\" data-id=\"4e14575\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd8388 elementor-widget elementor-widget-text-editor\" data-id=\"bcd8388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At FISER INTERESTELLAR S.A.P.I. DE C.V., SOFOM E.N.R. (hereinafter, \u201cFISER\u201d), we are committed to protecting your personal data and we comply with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter, the \u201cLFPD\u201d) and all other applicable data protection regulations. For FISER, the protection of your personal data, your privacy, and your trust are our top priority.<br \/>We inform you that FISER, with address for hearing and receiving notifications at Boulevard Manuel \u00c1vila Camacho No. 40, Interior 1908 A, 19th Floor, Colonia Lomas de Chapultepec III Secci\u00f3n, Miguel Hidalgo Borough, Mexico City, C.P. 11000, is responsible for the processing of your personal data.<\/p><p>FISER collects your personal data whenever you:<\/p><ul><li>Use the FISER application for smartphones.<\/li><li>Request the contracting of any of our services or products.<\/li><li>Contract or use any of our products or services (for example, making purchases with your credit card or transactions with your FISER Account).<\/li><li>Browse the FISER website: <a style=\"color: #000;\" href=\"https:\/\/fisinter.mx\/\" target=\"_new\">https:\/\/fisinter.mx\/<\/a><\/li><li>Contact us through our official service channels.<\/li><li>Participate in surveys, activities, and\/or promotions carried out by FISER.<\/li><\/ul><p>\u00a0<\/p><p>To fulfill the purposes for processing your personal data, <strong>FISER INTERSTELLAR SAPI de CV, SOFOM ENR<\/strong> collects the following categories of personal data:<\/p><ul><li>Identifying data: first name(s), paternal surname and\/or maternal surname, email address, and\/or mobile or landline phone number.<\/li><li>Data contained in your mobile device or cell phone, such as device version, model, and mobile carrier.<\/li><li>Sensitive personal data: Biometric data, facial recognition, geographic location data.<\/li><li>Employment data.<\/li><li>Transaction data.<\/li><li>Contact and identification data regarding beneficiaries, references, additional cardholders, or co-holders on the FISER accounts you have contracted.<\/li><\/ul><p><br \/><strong>FISER INTERESTELLAR SAPI de CV, SOFOM ENR<\/strong> may use the information for some or all of the following purposes<\/p><ul><li>Verify the payment capacity of prospects and\/or customers.<\/li><li>Create files and databases necessary for the granting and operation of the products and\/or services contracted, as well as the obligations arising therefrom.<\/li><li>Provide products and\/or services requested through our business partners.<\/li><li>Address questions, complaints, clarifications, and legal requirements from various competent authorities that request them.<\/li><li>Notify, by electronic, optical, audio, visual means, or through other technologies, changes to the terms and conditions of the contracted products and\/or services, the obligations arising therefrom, and maintenance of the business relationship.<\/li><li>Carry out complementary activities necessary to achieve the above purposes.<\/li><li>Conduct collection activities resulting from breach of contractual obligations for the products and\/or services contracted, including visits, phone calls, and emails for collection management, if needed.<\/li><li>Provide support and assistance so that you can contract our financial products and\/or services through the technological means available.<\/li><li>Provide guidance regarding requests and\/or questions submitted through our official channels in relation to our financial products and\/or services.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb4e925 elementor-widget elementor-widget-text-editor\" data-id=\"eb4e925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>FISER INTERSTELLAR SAPI de CV, SOFOM ENR<\/strong> may share your data within or outside Mexico with: (i) its parent companies, affiliates, subsidiaries, or any companies of the same corporate group that operate under the same internal processes and policies, for centralized data storage, to document and formalize operational and\/or corporate restructuring transactions, and for statistical and historical customer record purposes; (ii) credit information agencies, to request information about your credit history and contact information; (iii) authorities, bodies, or government entities, to verify information, to comply with obligations under applicable legislation, and\/or to respond to requests made by competent authorities; (iv) collection agencies, to carry out judicial or extrajudicial collection of unpaid credits; and (v) unrelated third parties (service providers), solely to assist <strong>FISER INTERSTELLAR SAPI de CV, SOFOM ENR<\/strong> in the provision of its services.<\/p><p>We inform you that your personal data may be transferred without your consent to third parties within and outside Mexico, in accordance with the cases set forth in Article 37 of the Law.<\/p><p><strong>FISER INTERSTELLAR SAPI de CV, SOFOM ENR<\/strong> designates <strong>contacto@fisinter.m<\/strong><strong>x<\/strong> to receive and process requests from data subjects to exercise the ARCO rights referred to in the Law (Access, Rectification, Cancellation, and Opposition) (\u201cARCO Rights\u201d).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f036fd elementor-widget elementor-widget-text-editor\" data-id=\"6f036fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The data subject or their duly accredited legal representative, in accordance with applicable law, may exercise their ARCO rights by properly completing and signing the electronic form available on our website at <strong>www.fisinter.mx<\/strong>. The form must be accompanied by documentation proving your identity and\/or legal representation, as well as any other element or document that facilitates locating the personal data and, where applicable, indicate the modifications to be made and provide the documentation supporting your request. If necessary, the controller will request additional information by email in order to process the request.<\/p><p>Once your request is registered, <strong>FISER INTERSTELLAR SAPI de CV, SOFOM ENR<\/strong> will contact the data subject or their legal representative at the email and\/or phone number provided in the request, so that <strong>FISER INTERSTELLAR SAPI de CV, SOFOM ENR<\/strong> can authenticate the data subject and follow up on the ARCO Rights request, considering the following options:<\/p><ul><li>Access: To know specific information that <strong>FISER INTERSTELLAR SAPI de CV, SOFOM ENR<\/strong> processes regarding your personal data.<\/li><li>Rectification: When your personal data is outdated, inaccurate, or incomplete. To exercise this right, you must provide documentation supporting the requested rectification according to the personal data.<\/li><li>Cancellation: Prior \u201cblocking\u201d and subsequent deletion of personal data from the databases of <strong>FISER INTERSTELLAR SAPI de CV, SOFOM ENR<\/strong> when you consider that the data is not being used and\/or processed appropriately.<\/li><li>Opposition: To the processing of your personal data for specific purposes.<br \/><br \/><\/li><\/ul><p>The response to the ARCO Rights request will be notified by email within a period not exceeding twenty (20) business days, counted from the date of receipt of the request in electronic format. If additional information was requested, the period will be counted from the date of receipt of the supplementary information.<\/p><p>Exercising any ARCO Right is not a prerequisite for, nor does it impede, the exercise of another.<\/p><p>As a customer, you may revoke your consent to the processing or transfer of your personal data, or limit the use or disclosure of your personal data by following the same procedure, provided that doing so does not make it impossible for <strong>INTERSTELLAR SAPI de CV, SOFOM ENR<\/strong> to fulfill any obligation.<\/p><p>It is the user\u2019s responsibility to report any changes to their personal data.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-379fc7f elementor-widget elementor-widget-text-editor\" data-id=\"379fc7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We inform you that our website uses cookies, web beacons, and\/or other technologies through which it is possible to measure and collect statistical and demographic data that allow us to identify or generate segments and usage trends in the behavior of our users on the site. We may also obtain information about your device and activity, such as: browser type, operating system, IP address, and data about activities on the website. Through these technologies it is possible to verify your statistics and your behavior as an internet user, create personalized content, and provide you with better service and user experience while browsing our site, as well as comply with applicable regulatory requirements.<\/p><p>We also inform you how to disable these technologies below, except for those that, for technical reasons, are necessary for the proper functioning of the website or relevant system. Necessary cookies are those that help with the proper operation of the site, adjusting parameters depending on the browser used by the customer, and allowing for traffic management and communication between the site\u2019s processes.<\/p><p>We inform you that, to provide some of our products and\/or services, you must authorize the collection of the geolocation of your device, which provides the geographic coordinates (latitude and longitude) of the device through which the mobile application is accessed. This information will be used to comply with applicable regulatory provisions, as well as to offer personalized promotions for some of our products according to your location and\/or services, when you authorize it.<\/p><p>We inform you that the personal data obtained through these technologies is not shared with third parties.<\/p><p>We reserve the right to modify, update, extend, or otherwise change the content and scope of this Privacy Notice at any time and at our sole discretion. At any time, you may request the latest version of this Privacy Notice by emailing <strong>contacto@fisinter.mx.<\/strong><\/p><p>You may also access the latest version of this Privacy Notice on the website <strong>www.fisinter.mx<\/strong>, in the Privacy Notice section.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc0a818 e-flex e-con-boxed e-con e-parent\" data-id=\"bc0a818\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-572f001 elementor-widget elementor-widget-text-editor\" data-id=\"572f001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: November 27, 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At FISER INTERESTELLAR S.A.P.I. DE C.V., SOFOM E.N.R. (hereinafter, \u201cFISER\u201d), we are committed to protecting your personal data and we comply with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter, the \u201cLFPD\u201d) and all other applicable data protection regulations. For FISER, the protection of your personal data, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1591","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fisinter.mx\/index.php\/wp-json\/wp\/v2\/pages\/1591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fisinter.mx\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fisinter.mx\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fisinter.mx\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fisinter.mx\/index.php\/wp-json\/wp\/v2\/comments?post=1591"}],"version-history":[{"count":17,"href":"https:\/\/fisinter.mx\/index.php\/wp-json\/wp\/v2\/pages\/1591\/revisions"}],"predecessor-version":[{"id":1824,"href":"https:\/\/fisinter.mx\/index.php\/wp-json\/wp\/v2\/pages\/1591\/revisions\/1824"}],"wp:attachment":[{"href":"https:\/\/fisinter.mx\/index.php\/wp-json\/wp\/v2\/media?parent=1591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}